JEMENTO – Customer Service – Frequently Asked Questions

📧 888@jemento.com | ☎️ +49 162 722 3310

We understand your excitement about your new artwork. Your satisfaction and trust are our top priority.

1. How long does delivery take?

We offer efficient delivery services within Germany and the EU.

Within Germany:

Standard delivery: 6–12 working days (from dispatch date)

Shipping costs: Free shipping on orders over €60; €4.90 for orders under €60.

EU:

Delivery time: 6–12 working days (from shipping date)

Order processing: We process your order within 1–2 business days of receipt (excluding weekends and public holidays). You will receive an email with a tracking number after shipment.

2. Our promise: 30-day hassle-free return and exchange

We are confident that you will love your JEMENTO jewelry. To ensure you feel completely secure, we offer you:

30-day hassle-free return policy: You have a 30-day, hassle-free return policy from the date you receive the goods.

Additional rights for EU customers: According to EU regulations, you also have a 14-day statutory right of withdrawal.

Free return shipping: We offer free returns within Germany and the EU.

3. What if my item arrives damaged?

Your satisfaction is very important to us. Should your item be damaged:

Please take photos immediately: Clearly photograph the damaged item and the packaging.

Please contact us immediately: Send an email to 888@jemento.com within 48 hours of receiving the item.

Our guarantee: Upon confirmation, we will immediately arrange a free replacement or a full refund.

4. How do I care for my artwork?

To make your artwork shine for longer:

Daily cleaning: Gently wipe away dust with a soft, dry microfiber cloth.

Optimal environment: Avoid prolonged direct sunlight and high humidity.

Special materials: For glass/crystal pieces, you can use some alcohol-free glass cleaner.

5. Are all pieces unique?

Yes, that's what makes JEMENTO so special. Each piece is carefully handcrafted by artisans. The natural crystals and glass we use have subtle variations in color and texture, so even pieces with the same design are unique.

6. Can I commission artwork?

Absolutely! We look forward to bringing your vision to life:

Custom-made products

Special material and surface combinations

Engraving service (on request)

7. Why are subtle differences normal?

These features – such as natural glass bubbles, subtle metallic textures, and artful color gradients – are not flaws. They are true signs of artisanal perfection and give each handmade piece its own unique character.

We greatly appreciate your trust. We value accurate delivery information, reliable customer service, and transparent processing.

Do you have any further questions? Our team will be happy to help!

📧 888@jemento.com | ☎️ +49 162 722 3310